Privacy Policy

Privacy Policy for Eastbourne Pride CIO

Effective date: 5 February 2025 Reviewed: September 2026

  1. Who We Are

Eastbourne Pride CIO (“Eastbourne Pride”, “we”, “our”, “us”) is the Data Controller for the personal information collected through this website and our associated services. Registered charity number: 1215845 Website: www.eastbourne-pride.com Contact: info@eastbourne-pride.com

We are committed to protecting your privacy and ensuring your personal information is handled safely, lawfully, and transparently.

  1. Information We Collect

We collect the following types of information:

  1. a) Personal Information

Information you provide directly, including:

  • Name
  • Email address
  • Phone number
  • Donation details
  • Volunteer or event participation information
  • Any information submitted through contact forms or email
  1. b) Non‑Personal / Technical Information

Automatically collected through cookies and similar technologies:

  • IP address
  • Browser type
  • Pages visited
  • Device information
  • Interaction with our website
  1. Lawful Basis for Processing

Under UK GDPR, we must tell you the lawful basis for using your data. We rely on:

  • Consent – for newsletters, marketing updates, and optional communications.
  • Legitimate interests – to run events, manage volunteers, improve our website, and promote our charitable aims.
  • Contract – when you sign up for an event or purchase a ticket or product.
  • Legal obligation – for financial records, Gift Aid, safeguarding, and charity compliance.
  • Vital interests – where necessary to protect someone’s safety at an event.
  1. How We Use Your Information

We use your information to:

  • Provide and improve our services and events
  • Communicate updates, news, and opportunities
  • Process donations and Gift Aid
  • Manage volunteer involvement
  • Respond to enquiries
  • Maintain the security and functionality of our website
  • Comply with legal and regulatory obligations

We do not sell or trade your personal information.

  1. Cookies and Tracking

Our website uses cookies to ensure functionality and improve your experience. These may include:

  • Essential cookies – required for the website to function
  • Analytics cookies – to understand how visitors use our site
  • Performance cookies – to improve speed and usability

You can manage or disable cookies through your browser settings. If Webador or integrated tools use analytics, these may process anonymised usage data.

  1. Third‑Party Service Providers

We work with trusted third parties who help us operate our website and deliver our services. These may include:

  • Website hosting: Webador
  • Email and newsletters: Webador / Mailerlite
  • Payment processing: Stripe / PayPal
  • Event ticketing: Online Ticket Seller
  • Cloud storage and communications: Google Workspace / Microsoft 365

These providers only process your data on our instructions and must keep it secure.

  1. Data Sharing

We may share your information:

  • With service providers listed above
  • When required by law (e.g., HMRC, safeguarding authorities)
  • To protect someone’s vital interests
  • With your explicit consent

We do not share data for marketing by third parties.

  1. International Transfers

Some of our service providers may store data outside the UK or EEA. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent protections.

  1. Data Retention

We keep your information only as long as necessary:

  • Newsletter subscriptions: until you unsubscribe
  • Donation and Gift Aid records: 6 years (legal requirement)
  • Volunteer information: duration of involvement + 1 year
  • Event participation data: up to 12 months
  • Contact form enquiries: up to 12 months
  1. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data
  • Object to processing
  • Withdraw consent at any time
  • Request restriction of processing
  • Request data portability (where applicable)

To exercise these rights, contact us at info@eastbourne-pride.com.

  1. How We Protect Your Information

We use appropriate technical and organisational measures to keep your data secure, including:

  • Encrypted storage
  • Access controls
  • Secure payment processing
  • Regular security reviews
  • Use of reputable third‑party providers
  1. Complaints

If you have concerns about how we handle your data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

  1. Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” and “Reviewed” date will always show the latest version.